eeejili Privacy Policy – How Your Personal Data Is Protected

1. Information We Collect

When you register an account on eeejili, we collect personal information including your full name, date of birth, email address, and contact number — all of which are required to verify your identity and comply with applicable regulations in the Philippines. During the course of your activity on the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and session activity logs. We may also collect technical information such as your device type, browser version, IP address, and general location data to help us maintain platform security and improve the overall experience for Filipino users. All information collected is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our obligations under Philippine law. We do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance. If you contact us for support, any communication records may also be retained to help resolve your query efficiently and improve our service quality over time.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your eeejili account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our platform's compliance requirements. We also use your information to personalise your experience on the platform, ensure that responsible gaming tools are accessible to you, and communicate important account-related updates. Transaction data helps us detect and prevent fraudulent activity, protecting both the platform and all registered Filipino players. We may use aggregated, anonymised data for internal analytics to understand how the platform is being used and where improvements can be made — this data cannot be used to identify any individual user. We will never use your personal information to send unsolicited marketing communications without your prior consent, and you may withdraw that consent at any time by contacting us through the details available on the platform.

3. Sharing of Personal Data

eeejili does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary for those specific functions and under strict confidentiality agreements. In certain circumstances, we may be required to disclose personal information to regulatory authorities or law enforcement agencies in the Philippines if compelled to do so by applicable law. Any third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection regulations. We will always inform you of any material changes to how your data is shared, and we will seek your consent where required by law before doing so.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the eeejili platform is encrypted using industry-standard protocols, ensuring that your account details and transaction records remain private at all times. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific roles, and all such personnel are bound by confidentiality obligations. While we work hard to maintain robust security practices, no online platform can guarantee absolute security, and we encourage all Filipino players to use strong, unique passwords and to keep their login credentials confidential. If you suspect that your account has been compromised, please contact us immediately through the support details available on the platform so that we can take prompt action to protect your account.

5. Your Rights as a User

As a registered user of eeejili, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data, or that we delete your personal information where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. If you wish to withdraw your consent for any specific use of your data, you may do so by contacting us directly, and we will process your request in accordance with applicable Philippine data protection law. You have the right to object to the processing of your personal data in certain circumstances, and we will respond to all such requests within a reasonable timeframe. For any questions or concerns about your data rights, the FAQ section is a helpful starting point, and our support team is available to assist you further.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and account activity logs may be retained for a longer period where required by applicable financial regulations or for the purposes of resolving disputes. When personal data is no longer required, we take appropriate steps to securely delete or anonymise it so that it can no longer be linked to any individual. If you request the closure of your eeejili account, we will process your request and handle your remaining data in accordance with our retention obligations and this Privacy Policy. You may contact us at any time to enquire about the specific retention periods that apply to your personal data.

7. Updates to This Policy

eeejili may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will publish the updated policy on this page and, where appropriate, notify registered users through the platform. The date of the most recent update will always be clearly indicated at the top of this page so you can easily identify whether the policy has changed since your last visit. We encourage you to review this page periodically to stay informed about how we handle your personal data. Continued use of the platform after any updates are published constitutes your acceptance of the revised Privacy Policy. If you have any questions about changes to this policy, please visit the FAQ section or reach out to us through the contact details available on the platform.